Winzo Games Private Limited - KYC Policy

Last updated: August 22, 2023

This policy describes the KYC procedure which you, as an end-user (“User/You”), must follow to play a game hosted on the Platform, for real money (“KYC Policy”). 

All capitalized terms used but not defined herein have the same meaning as assigned to them in WinZO’s Terms and Conditions (“T&Cs”). The KYC Policy supplements and must be read in conjunction with the T&Cs. 

Identity Verification

  1. You may verify your identity with us, if you are an Indian resident who has attained the age of majority. You may verify your identity by following the below steps.

Minimum KYC requirement

  1. At a minimum, you must provide us the following details, to satisfy our minimum KYC requirements:

    1. A registered Indian mobile number (which we will verify through an OTP)

    2. A self-declaration of Your name

    3. Unique identification number of a mandatory document or an officially valid document, as WinZO may determine from time to time. So, you may submit the unique identification number of any of the following documents:

      1. PAN Card

      2. Driving License  

      3. Aadhar Number 

      4. Voter ID 

  1. If you have completed minimum KYC requirements, You may play games for real money on our Platform, subject to the following limitations:-

    1. The amount you load in your user account during any month cannot exceed INR 10,000. The total amount you load in your user account during a financial year cannot exceed INR 1,20,000. 

    2. Your cumulative WinZO wallet account balance may at no point exceed INR 10,000. If it does, you will not be allowed to load any additional amount, whether through winnings or otherwise, till the cumulative balance in the account reaches below INR 10,000.  

    3. You may withdraw the available balance in your user account, as per our T&Cs. However, the total amount debited from your user account cannot exceed a maximum of INR 10,000 per month. 

    4. You must complete full KYC (see below) within twenty-four (24) months of completing minimum KYC. If you do not, we will disallow further credits in your user account until you complete Full KYC. You may, however, be allowed to use the available balance in your user account. 

Full KYC

  1. You may register with a full KYC account or convert your minimum KYC account to a full KYC account if you:

    1. submit an e-document of any of the following officially valid documents,

      1. Aadhar card

      2. Driving License 

      3. Voter ID 

    2. complete Aadhar OTP based e-KYC

  2. You may submit the documents electronically or through any other method as WinZO may prescribe from time to time.  

  3. You may withdraw the available balance in your user account as per the withdrawal limits prescribed by WinZO, per its T&Cs, if any. 

Additional information 

  1. You confirm that the information you provide us has been submitted voluntarily and is true, correct and complete. If WinZO concludes, or has reasonable grounds to believe that such information is untrue, inaccurate or incomplete, WinZO may restrict or terminate your use of the Services, and block, restrict, or forfeit any amounts, prizes, or privileges that you may have stored or received on the Platform, or that may have otherwise been given to You. WinZO may also forfeit the entire balance available in your accounts, seek refunds, and take legal action against You and take any other actions as it may deem appropriate.

  1. You expressly consent that WinZO may use the information/documents you submit, and share them with its licensed service providers, to complete your KYC, as per its privacy policy, in accordance with applicable law. 

  1. If you opt to provide your Aadhar number/Aadhar card you hereby:-

    1. Confirm that you have provided your Aadhar details voluntarily and    consensually;

    2. Authorize WinZO to temporarily access your Aadhar details for the purpose of conducting KYC; 

    3. Understand that WinZO will not store your Aadhar number except as prescribed under applicable law;

    4. Agree that you will redact or blackout the Aadhaar number before you submit the copy of your Aadhaar to WinZO. If you fail to or incorrectly redact your Aadhaar number, you authorize WinZO to take necessary actions, including redaction of the number. 

  1. You may use the amount maintained in your user account to purchase goods or services from WinZO on the Platform. 

  2. You are not allowed to transfer the amount available in your user account to any other account.