Privacy Policy

Last updated: August 27, 2025

PLEASE READ THIS POLICY CAREFULLY BEFORE USING THE WINZO PLATFORM

We, at WinZO Games Private Limited (formerly Tictok Skill Games Private Limited) (WinZO, We, us, our) respect the privacy of our users (Users, you, your) and we want you to be informed of our practices, when we collect, process, use and disclose information.

At WinZO, protecting the privacy of our users is a core business principle. This Privacy Policy (Policy) governs our data collection, processing, usage, storage, sharing, and transfers, to enable you to better understand the manner in which we handle your personal information (as defined by law). This Policy covers only information collected through our Platform, on our website at the URLhttps://www.winzogames.com, and does not cover any other data collection, storage, or processing, without limitation, collection conducted offline, or through our products or services that do not link directly with this Policy, or by third-party sites that we may link to.

By accessing, downloading, and/or using the Platform, you agree to be governed by the terms of this Policy. This Policy shall be read in conjunction with the Terms of Use, which shall form a binding agreement with you.

We may revise this Policy, and update our Services and the Platform from time to time. So, we request you to please review this page regularly and take notice of any changes we make. We will, in any event, periodically inform our users of this Policy, and any change in this Policy, as required by law. If you do not agree with any part of this Policy, please stop using our Services or accessing this Platform immediately.

Capitalized words used in this Policy and not defined will have the meaning given to such words in the Terms of Use.

What Data Do We Collect?

When you visit our website, use our mobile application, and our Services, you trust us with your personal information. We take your privacy seriously. Through this policy, we have explained to you in the clearest and simplest way possible what information we collect, why we collect it, by what means, how we store and protect it, and how we use it. We collect this information to ensure that we can provide you our Services in the best manner possible. And we wish to keep such collection and usage of data as transparent as possible.

S. No.	Means of Data Collection	Data Collected
1.	Data you submit when signing up for and using our Services	Mobile Number: We mandatorily ask you for your mobile number to be able to verify you, the user, through a One Time Password. State: We may ask you to mandatorily confirm the State you are accessing the Platform from, as part of our effort to enable offering curated vernacular content and assigning the right support team based on your region. Language Preference: We ask you to mandatorily confirm your preferred language, so that we are able to determine what language our Platform should be accessible in. KYC Information: We may ask you to mandatorily submit KYC documents to avail all of part of our Services, to our licensed service providers, for compliance with applicable laws. Phonebook: We allow you, at your own option, to allow us access to your contacts, phone call logs, and permission to manage phone calls, for the purpose of fraud prevention, to enable a seamless sign-up on our Platform by user verification through a missed call, and for our referral features. User Profile Data: We allow you, at your option, to provide us your full name, e-mail address, gender, date of birth, city, and your display picture, to maintain your user profile on the Platform, and offer customized services. Feedback Data: We allow you, at your option, to provide us information for the purposes of feedback. Content Preferences / Interests: We may ask for your preferred genre of games or media content to provide you curated experience.
2.	Data we collect from usage of the Services	Geolocation Data: We allow you, at your option, to submit location data from your mobile device. You may, at your option, allow us to collect this data when our Platform is operating in the background of your mobile device. We collect such information as part of our effort to offer you curated vernacular content and language specific support services. We also collect such information as part of our effort to restrict the viewership of content only to such areas where we may legally offer viewership without restrictions. Transaction Information: If you transact with us, or on our Platform, to purchase content subscription, pay for watching any content, purchase premium membership or otherwise make a purchase on the WinZO Store, we collect transaction information, such as the amount transacted, withdrawn, or otherwise used to make a purchase; the mode of payment; the date and time of payment; purchase history and corresponding invoice (where required). Device Data: We collect data about the devices used to access our Services, including the hardware model, device IP address, installed software, available device storage, unique device identifiers, advertising identifiers, and mobile network data, to help identify users and prevent fraud. Usage Data: We collect data about how you interact with our Services. This includes data such as access date and times, Platform features or pages viewed, Platform crashes and other system activity, type of browser, or third-party sites or services used to interact with our Services, so that we are able to improve users’ experience on the Platform. Audio Interactions: We may, with your explicit consent, enable audio/mic features on your device, so that you may at your own option, add an audio bio about yourself, or engage in audio interactions on our Platform, including with other users. When you do so, we may collect audio streams (captured from user inputs), transcripts (text representation of audio inputs), logs and metadata (includes UIDs and timestamps). Cookies: We collect information through the use of “cookies”, to recognize you and your device, better understand how you navigate through our Services, and improve user experience. You can disable cookies through your web or mobile device through browser settings.
3.	Data we receive from other sources	We may receive information about you from third-party websites, if you use social media plug-ins to connect with us or log in to access our Services. You will be bound by the terms of use, privacy policies of these third parties, and we urge you to review and familiarize yourself with the policies of these websites, before continuously interacting with them.

How And Why Do We Use Collected Data?

We, and/or third parties who act on our behalf, or provide services to us, may use your data to ensure that our Services are as up to date as possible, and offered in the most optimal manner to you.

S. No.	Reason For Collection	Use Of Data
1.	Enable Services	We use the data collected to maintain, improve, and personalise our Services. This includes using the data to: create your profile with us; improve the Services, design and navigation of the Platform; facilitate in-app purchases, billing and other transactions; provide requested information and support needed to effect transactions on or through our Platform; determine your eligibility to avail WinZO’s Services, and participation in exclusive Promotions, programs and related offerings; and perform internal operations that are necessary to provide our Services, such as troubleshooting software bugs, conducting data analysis, detecting fraud, ensuring the security and integrity of the Platform or analysing usage and activity trends on our Platform. improving your experience by showing content, recommendations, or offers tailored to your preferences and usage patterns.
2.	Customer Support	We use the data collected to provide timely customer support and/or resolve your concerns arising from the use of our Services.
3.	Research and Development	We use the data collected for research, analysis, and the development of our Platform to improve the UI/UX and features, to allow you optimum use of the Platform. We also use data to develop new tools, content , services or functionalities to better meet user needs.
4.	Marketing and Outreach	We may use the data collected to promote and market the Platform and our Services including any content related services offered on our Platform. We may with your consent, send personalized communications, notifications, or alerts relevant to your interests and activity.
5.	Legal Compliance	We may use the data collected to perform our legal or contractual obligations, as otherwise permitted by law, or as and when requested by legal, regulatory, or investigatory authorities.

When And With Whom Do We Share Collected Data?

We will share your data with third parties only in accordance with this Policy, so that we are able to provide the Services and enable an improved user experience. We have and will never sell your data to third parties for profit.

S. No.

Data Shared With

Purpose

Third Parties

Service Providers: We work with third-party service providers to perform services on our behalf, such as providing us infrastructural, transactional, maintenance, support, analytics, and marketing and allied services. We only share such data with them, as is necessary for us to provide the Services to you. For matters related to KYC processing, we retain no part or record of your KYC documents, except for an encrypted hash value (i.e., algorithmic code) which has none of your personal information.

Third Party Services: Through the Platform, you may, at your option, be able to connect with other websites, products, or services that we do not control. The use and access of such websites, products or services is subject to their respective privacy policies, and outside our control. We urge you to review and familiarize yourself with their policies before using or accessing them. WinZO is not responsible or liable for the privacy practices, content, or services of these third-party websites, products, or services.

Subsidiaries and Affiliates: We may share collected data with subsidiaries, affiliates, or related entities to fulfil a contractual obligation to you.

Change in Control: If we (or our affiliates) are involved in corporate actions including but not limited to a merger, acquisition, sale of all or substantially all of its assets or equity, etc. we may have to disclose databases stored in the course of our operations.

Legal Enforcement Authorities

We may share the data collected as required by applicable law, so as to co-operate with law enforcement agencies or upon receipt of a court order, and/or with courts and public authorities to protect you, us, or third parties from harm, including but not limited to fraud or instances where somebody’s physical safety may be at risk.

What Are Your Rights Regarding Collected Data?

We consider it important to empower you with certain rights as mandated by applicable law regarding your personal information. And we give you the following rights in this regard:

S. No.	Right	Scope
1.	Access	You may access your personal information by accessing your account or profile on our Platform.
2.	Rectification	You may also request corrections, updates, or deletion of your personal information. We will make reasonable efforts to respond promptly to such requests in accordance with applicable laws. You can reach out to us at the address given in the ‘How Can You Contact Us’ section below.
3.	Withdrawal of Consent	You may withdraw your consent given to us for processing your personal information. If you do so, we may be unable to provide the Services for which such data was sought. To withdraw your consent, you may please write us an email at the address given in the ‘How Can You Contact Us’ section below.
4.	Deletion of Account	If you wish to delete your account maintained with us, you must write to us at the address given in the ‘How Can You Contact Us’ section below. Or you may do so through the profile menu on the WinZO Platform. If you request the deletion of your account, we will first deactivate your account for 90 days. If you don’t reactivate your account within 90 days, we will delete your user account, and you will be unable to use the Platform with your submitted credentials

Please note that notwithstanding the above rights, they may be situations where we may be legally unable to accept your request. For example, if you request that we delete your transaction information and we are legally obliged to maintain a record of transaction information by law. Similarly, we will retain your personal information if it is necessary for compliance with our legal obligations; for the establishment, exercise, or defence of legal claims; to ensure the security and integrity of our Platform’s
operations; to enable solely internal and reasonable uses; to investigate or prevent fraud; or re-enable the use of our Services.

What Are Our Data Security and Protection Practices?

We maintain appropriate technical and physical safeguards to protect personal information against accidental or unlawful destruction or loss, alteration, unauthorized disclosure or access, and any other unlawful form of processing of the data in our possession. These safeguards ensure a level of protection commensurate to the risk, the nature of our business, and take into account available technologies, implementation costs, the nature, context and purpose of processing, and the degree or likelihood of risk.

However, WinZO does not guarantee that personal information will not be accessed, disclosed, altered or destroyed by breach of any of the abovementioned safeguards. WinZO takes all steps reasonably necessary to ensure that Information is treated securely and in accordance with this Policy.

WinZO does not warrant that the Platform, its servers, or any communications shared by us or on our behalf are completely impenetrable from a security standpoint or are virus free. WinZO will not be liable for any damages of any kind arising from the use of the Platform, including, but not limited to any indirect, incidental, special, consequential or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly or any loss of data, use, good-will, or other intangible losses.

How Do We Store Your Data?

WinZO takes the security and confidentiality of your personal data seriously. The personal data we collect is stored and processed in a secure manner, using administrative, technical, and physical safeguards designed to protect against unauthorized access, disclosure, alteration, or destruction.

Your data may be stored on WinZO’s servers, cloud infrastructure, or third-party service providers, all of which comply with applicable data protection laws and security standards. We retain your personal data only as long as necessary to provide our Services, fulfil legal or regulatory obligations, for the establishment, exercise, or defence of legal claims, to resolve disputes, enforce agreements, or for legitimate business purposes. By using our Service, you acknowledge and agree that your personal data will be stored and processed according to these measures to ensure confidentiality, integrity, and security.

How Can You Contact Us?

If you have any questions or want to seek clarifications about this Policy, or any complaints, comments, concerns, or feedback about our data privacy and protection practices, you may contact the Data Protection Officer at:

Data Protection Officer,
WinZO Games Private Limited (formerly Tictok Skill Games Private Limited)

E-mail: dataprotectionofficer[at]winzogames.com
Office Hours: 10 am to 7 pm

Do We Collect Data From Children?

Our Services are not directed to persons under legal age of eighteen years. WinZO does not knowingly collect any personal data from children under legal age. If we are informed that a child under legal age has provided us with their personal information, we will take all the necessary steps to remove such personal information from our servers and terminate such account. If you become aware that any child has provided personal information, please inform us by writing to us at the address given in the ‘How Can You Contact Us’ section below.

What If There Are Changes To This Policy?

WinZO may periodically review and change this Policy to incorporate such changes as may be considered appropriate and will strive to update you of such changes with prior notice, where possible. We urge you to review the Policy on a periodic basis; in the event we make any significant changes to this Policy we will inform you in advance. Your continued use of the Platform and our Services will deem you as having consented to the prevailing Policy.

Do We Transfer Data Across Borders?

We generally do not store or transfer your personal data outside India.

We may transfer your personal data outside India to territories in which our affiliates or subsidiaries are incorporated in, or work out of. We will do so only if the destination jurisdiction has an adequate and appropriate level of protection and where the transfer is lawful and necessary for performance of our obligations to you. We will comply with our legal and regulatory obligations in relation to your personal data, including having a lawful basis for transferring it, and putting appropriate safeguards in place to ensure an adequate level of protection for your data. This may include entering into necessary contracts or agreements to ensure equivalent protections for your data, as laid out in this Policy.